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Notes 9.0.1 FP5 IF2安装失败  

2016-03-01 16:05:23|  分类: Notes客户机 |  标签: |举报 |字号 订阅

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问题:Notes 9.0.1 FP5 IF2安装失败,提示:Windows Installer安装错误1603

环境:Windows 7 SP1, Notes 9.0.1

诊断:

查看%TEMP%\notesfixinstall.log 发现问题可能是由于安装JVM Update过程中重命名JVM目录失败引起的:

2016-03-01 12:02:31 2016-03-01T12:02:31.31--8:00 ReplaceJvmUpdateFiles: JVM patcher directory existed: C:\Notes\jvm_dst

2016-03-01 12:02:48 2016-03-01T12:02:48.48--8:00 ReplaceJvmUpdateFiles: Backup current JVM to C:\Notes\jvm_dst\jvmbackup.zip

2016-03-01 12:02:48 2016-03-01T12:02:48.48--8:00 CCCUActionsApp/RenameDirectory: WARN: Failed to rename directory C:\Notes\jvm to C:\Notes\jvm_old: 5

2016-03-01 12:02:48 2016-03-01T12:02:48.48--8:00 CCCUActionsApp/RenameDirectory: Waiting for a moment and retry...

2016-03-01 12:02:51 2016-03-01T12:02:51.51--8:00 CCCUActionsApp/RenameDirectory: WARN: Failed to rename directory C:\Notes\jvm to C:\Notes\jvm_old: 5

2016-03-01 12:02:58 2016-03-01T12:02:58.58--8:00 CCCUActionsApp/RenameDirectory: ERROR: Maximal retry time exceeded. Consider renaming failed.

2016-03-01 12:02:58 2016-03-01T12:02:58.58--8:00 ReplaceJvmUpdateFiles: ERROR: Failed to rename directory C:\Notes\jvm to C:\Notes\jvm_old: 5

2016-03-01 12:03:22 2016-03-01T12:03:22.22--8:00 CleanupJvmUpdateFiles: Exiting

CustomAction InstallJvmUpdate returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 12:03:22: InstallJvmUpdate. Return value 3.

Action ended 12:03:22: INSTALL. Return value 3.

=== Logging stopped: 2016-03-01 12:03:33 ===

MSI (c) (B8:B0) [12:03:33:939]: Product: IBM Notes 9.0.1 FP5 SHF164 -- Installation operation failed.

MSI (c) (B8:B0) [12:03:33:940]: Windows Installer installed the product. Product Name: IBM Notes 9.0.1 FP5 SHF164. Product Version: 1.00.0001. Product Language: 1033. Manufacturer: Your Company Name. Installation success or error status: 1603.

为什么Notes 的FixPack安装程序要替换JVM目录下的文件呢?

主要是为了修复Java相关的安全漏洞,

通过查看Notes\jvmpatcher.log 得知,另一个原因是为了替换时区相关文件(某些国家地区调整夏令时,依赖这个目录下的Timezone文件):

Patching tree diff from "C:\Notes\jvm" to "C:\Notes\jvm_dst" using diff file "C:\Users\IBM_AD~1\AppData\Local\Temp\pft5755.tmp\deploy\hotfix\patch.diff"...

WARNING: couldn't find file "bin\dbghelp.dll", continuing search...

java.io.IOException: Patching is unable to find matching file "bin\dbghelp.dll"

    at com.ibm.rcp.diff.internal.TreeFilePatch.findOldFile(Unknown Source)

    at com.ibm.rcp.diff.internal.TreeFilePatch.verifyOldFiles(Unknown Source)

    at com.ibm.rcp.diff.internal.TreeFilePatch.treePatch(Unknown Source)

    at com.ibm.rcp.diff.internal.TreeFilePatch.treePatch(Unknown Source)

    at com.ibm.rcp.diff.internal.TreeFilePatch.treePatch(Unknown Source)

    at com.ibm.rcp.diff.TreeFilePatch.main(Unknown Source)

Tree diff file patch failed.

手工重命名Notes\JVM时,报告:

"操作无法完成。因为其中的文件夹或文件已在另一程序中打开"

解决

借助Unlocker,我们定位了这个锁定JVM文件夹的Symphony进程:

关闭Symphony.exe和soffice.bin进程之后,再次尝试安装 Notes 9.0.1 Fix Pack 5 IF2 ,顺利完成。

IBM Notes 9

Social Edition

 

发行版 9.0.1FP5 SHF164

修订版 20151125.1108-T00164SHF-FP5 (Release 9.0.1FP5 SHF164)

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