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Traveler服务器进程异常中止的问题诊断  

2015-07-24 12:49:38|  分类: Domino服务器 |  标签: |举报 |字号 订阅

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问题:Traveler服务器宕机,提示:

"PANIC: Process D:\Lotus\Domino\nTRAVELER.EXE (2356/0x934) has terminated abnormally"

环境:Traveler 9.0.1 IF3, Domino 9.0.1 FP2 on Windows 2008 R2 64bit

以下是自动生成的NSD日志:

<@@ ------ Notes Data -> OS Data -> MM/OS Structure Information (Time 17:46:19) ------ @@>

Start Time = 12/13/2014 06:02:58 PM

Crash Time = 07/16/2015 05:45:39 PM

Domino Controller Enabled = 1

Domino Controller Current Log = dcntrlr201507160000.log

Error Message = PANIC: Process D:\Lotus\Domino\nTRAVELER.EXE (2356/0x934) has terminated abnormally

Console Position = 4580483

SharedDPoolSize = 33554432

FaultRecovery = 0x00010010

Cleanup Script Timeout= 600

Crash Limits = 3 crashes in 5 minutes

StaticHang = Virtual Thread [ nserver: 061c: 0051] (Native thread [ nserver: 061c: 0ac0]) (0xD2D2D2D0000061C/0x51/0xac0)

ConfigFileSem = ( SEM:#0:0x010d) n=0, wcnt=-1, Users=-1, Owner=[ : 0000]

FDSem = ( RWSEM:#53:0x1000000410F) rdcnt=-1, refcnt=0

Writer=[ : 0000], n=53, wcnt=-1, Users=0, Owner=[ :0000]

诊断:根据以上信息,我们可以判断Server宕机是由于Ntraveler进程异常中止引起的,但是在日志中找不到Traveler进程的Call Stack信息。

无法判断Traveler宕机的原因,还需要根据以下步骤收集数据:

  1. 如果服务器是以Service 方式启动,运行services.msc,在服务列表中确认IBM Domino Diagnostics (CDomino) 也已经启动。

    如果是以Application方式启动,无需启动NSD Service。

2. 敲CMD,在命令行下切换到Domino程序路径下,运行nsd -monitor,会显示以下提示:

Start console thread

nsd>

Process [[System Process]: 0000] started at ???

Process [ smss: 0124] started at 07/09 18:02:47

Process [ csrss: 0188] started at 07/09 18:02:48

Process [ nsd: 1554] started at 07/24 11:57:57

Process [nservice: 0ec4] started at 07/24 11:58:26

Refreshing pid list

WARNING (0): failed to map [nservice: 0ec4]

Process [scontroller: 0ab4] started at 07/24 11:58:27

Process [ nserver: 1014] started at 07/24 11:58:29

Process [ conhost: 1514] started at 07/24 11:58:30

Process [ nevent: 0ea4] started at 07/24 11:58:31

3. 等待任务异常中止,比如这个案例中,异常中止的进程是nevent,

注意:此时NSD不会自动运行,

必须在nsd -monitor的窗口内手工输入kill命令,并回答y确认。

nsd> Process [ nAMgr: 141c] terminated at 07/24 12:06:36, exit code=1

nsd> kill

Are you sure? Y

显示提示如下:

Terminated process [ nserver: 1014]

Terminated process [ nevent: 0ea4]

Terminated process [ nAdminP: 0eb4]

Terminated process [nCalConn: 09c4]

Terminated process [ nSched: 12a0]

Process [ nserver: 1014] terminated at 07/24 12:07:08, exit code=1

Process [ conhost: 1514] terminated at 07/24 12:07:10, exit code=0

Process [ nevent: 0ea4] terminated at 07/24 12:07:09, exit code=1

Process [ nsd: 15d0] terminated at 07/24 12:07:16, exit code=0

4. 待所有Domino进程关闭后,输入quit命令退出nsd

nsd> quit

这时将会触发NSD运行,收集诊断数据:

Started at: Fri Jul 24 11:59:54 2015

Ended at: Fri Jul 24 12:07:38 2015

Time Spent: 00:07:44

Generated Messages:

INFO (0): Running in process monitor mode

INFO (0): failed to match all of the Notes processes

INFO (0): Detach from [ nAMgr: 141c]

INFO (0): Mapping child process [ nsd: 1500]

INFO (0): Processing remote request from [ nsd: 15d0]

INFO (0): Remote request arguments: -dumpandkill -termstatus 1 –panicdirect -crashpid 4116 -crashtid 2308 -runtime 600 -userenvfile C:\Windows\TEMP\nsd_userenv_tmp_5376.tmp -pipename NSDPIPECDOMINO20150724120646 -ini C:\Domino\notes.ini -svcreq 129

INFO (0): Generating core dump for [ nserver: 1014] (coreflags=0, exp=0, dbg ver=6.8.0004.0)

INFO (0): Generated core dump file C:\Domino\data\core_nserver_W32I_yytest4_2015_07_24@11_59_54.dmp

INFO (0): Memcheck running stand-alone

INFO (0): Directory Listing for Workspace Logs not generated (no such directory).

INFO (0): No Directory Listings for FT (none were open).

INFO (0): terminated process [ nserver: 1014]

INFO (0): terminated process [ nevent: 0ea4]

INFO (0): terminated process [nprocmon: 11e8]

INFO (0): Deleting pid.nbf

INFO (0): process [ nserver: 1014] has already terminated

INFO (0): process [ nevent: 0ea4] has already terminated

INFO (0): process [ nUpdate: 088c] has already terminated

 

Please send the following files:

 

NSD Log : C:\Domino\data\IBM_TECHNICAL_SUPPORT\nsd_W32I_yytest4_2015_07_24@11_59_54.log

将IBM_TECHNICAL_SUPPORT目录下生成的文件发送给IBM技术支持工程师进行分析。

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